FAQ
- How can I block a specific credit card BIN from being used on my site?
- How can I download or export partials or leads?
- How can I download customer data onto a spreadsheet?
- How do I batch update next billing dates on continuity orders?
- How do I rerun declined re-billings?
- What timezone is the CRM in?
- How do I send partials data to my call center?
- I don't see the affiliate variables being passed from my affiliate network. How do I pass affiliate variables from an affiliate network?
- How do I submit a support ticket?
- How do I create coupons?
- How can I block Prepaid cards, debit cards, and/or MasterCard?
- How does the Duplicate checking option work?
- How do I enable Duplicate checking to prevent duplicate orders?
- How do I duplicate a Site ID?
- How do I force a rebill charge?
- How do I add or issue a new transaction for an existing customer?
- I tried to void a charge, but it refunded instead. Why?
- Can I issue a partial refund?
- How do I refund or void a transaction?
- How do I block a customer from ordering again?
- How do I create a new customer?
- How do I cancel a subscription-based customer?
- How do I search for test customers?
- How do I search for customers?
- How do I just send one email order confirmation for multiple products?
- How do I resend an email autoresponder to an existing customer?
- New Order confirmation emails takes longer than usual to send out. How can I remove this delay?
- My Order Confirmation emails are not going out. What is wrong?
- How can I enter a descriptor and have it display in order confirmation emails and the thank you page of my website?
- How do I setup an order confirmation email?